Frequently Asked Questions

If you've bought a course and it’s not showing up in the My Enrolled Courses section of your TeacherDada account, this article provides helpful, troubleshooting steps on how you might find it.

TeacherDada sends out a confirmation email whenever you enroll in a course. So, as an initial step, please ensure that you are logged into the same email account that is registered to your TeacherDada account, and that you received an enrollment confirmation email for the course. Be sure to check your Junk mail folder if you don’t see the enrollment confirmation email in your inbox.
If you don’t see a confirmation email, this could indicate that you purchased the course while logged into TeacherDada with a different email address (see below), or that the purchase was not completed. We also advise checking your banking information to verify the purchase was processed.

If you're still having trouble, you may have entered your email address incorrectly when your first signed up for TeacherDada. For example, instead of entering “Matthew@email.com”, you might have typed “Mathew” by mistake. As a result, our system would attempt sending your confirmation email to that address, instead of the correct one.
Double check to see that you received a confirmation email for your course purchase. If you did not receive an email with a receipt, please send a message to support@teacherdada.com and include your first and last name, and the title of the course that you're missing.
If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder's name as it appears on the card.

If you’re still unable to find your missing course, please contact Support with the following details:

  • The exact course title or course URL
  • Your first and last name
  • Course purchase date
  • Purchase receipt
  • If you paid with a debit or credit card, please provide the last four digits on the card as well as the cardholder's name as it appears on the card.

If you’re encountering issues while attempting to watch your courses on a browser, please try the troubleshooting tips below before contacting Support. Following these steps can resolve many of the common issues related to video playback.
Please note that a broadband connection with a speed of 800kbps to 5Mbps is required to watch a TeacherDada course on your device. The rest of TeacherDada’s system requirements are listed here.

  • Refresh your browser
  • Quit your browser and re-open it
  • Clear your browser's cookies and cache. Be sure to restart your browser before trying again
  • Try a different browser, like Google Chrome
  • Take a note of your browser extensions/plugins/firewall programs. Is there anything that could be interfering with the streaming of the videos? We recommend testing with an incognito window to troubleshoot
  • Check your browser version and update it if needed.
  • Log out of TeacherDada and log back in
  • Restart your computer and network devices (modems/switches/routers)
  • Try a different device or computer if possible
  • Turn off hardware acceleration (in Firefox or on Windows)
  • Test your internet connection speed
  • Try watching another TeacherDada course. If you’re only enrolled in one course, try watching videos in one of the many free courses on the marketplace.

  • Refresh your browser
  • Quit your browser and re-open it
  • Log out of TeacherDada and log back in
  • Clear your browser's cookies and cache. Be sure to restart your browser before trying again
  • Take a note of your browser extensions/plugins/firewall programs and ad blockers. Is there anything that could be interfering with the audio? We recommend testing with an incognito window to troubleshoot
  • Check to see if you’re encountering audio issues while viewing videos on other sites like Vimeo or YouTube. If you still can’t hear anything, check the sound settings on your device
  • Check to see if other lectures in the course are producing sound

If you're still having trouble, it's possible that there's something wrong with the video file. Please contact us at TeacherDada Support. When contacting support, please include:

  • Your browser version
  • Your OS (Windows 7, Mac OS X, etc.)
  • The course URL and lecture number
  • Your internet connection speed test results
  • The resolution you were watching the video lecture at (ie - 720px, 480px etc)
  • A screenshot or screencast of the problem. The more information you can provide, the faster we'll be able to resolve the issues you're encountering on our site.

You can access your TeacherDada courses from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.

  • The latest Chrome, Firefox, Safari for desktop/laptop
  • A broadband connection with a speed of 800kbps to 5Mbps
  • Please note that Flash Player is not required. If you have Adobe Flash Player, we recommend you have the Adobe Flash Player 10.0.22+ plug-in or higher installed.

  • Platform: Windows 7 or higher with the latest updates installed
  • RAM: 4GB or more
  • Video: Graphics output capability
  • Sound: Sound output capability

  • Platform: Mac OS X 10.12 or higher with the latest updates installed
  • RAM: 4GB or more
  • Video: Graphics output capability
  • Sound: Sound output capability

Having trouble completing a purchase?  Purchase attempts can fail for a variety of reasons: please have a look at some of the most common issues that can happen, when attempting to make a purchase on TeacherDada.

Common Troubleshooting Steps for Failed Card Purchases


Please ensure you are entering the first and last name of the card account holder, exactly as it appears on the card in the Name on Card field. If the name isn’t entered the same way, the purchase may be declined.

Are you trying to purchase with a saved payment method? As an initial step, try deleting it and re-adding it to ensure the details are correct and up to date.

Multiple IP addresses can trigger card authorization problems. We advise that you refrain from using a virtual private network (VPN) while making a purchase on TeacherDada, which may cause the transaction to fail.

If your payment failure states it is due to a zip code or postal code error, please contact your bank to ensure they have the right one on file.

Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. If you’ve used your card a lot in the last 24 hours, try contacting your bank, or waiting until the next day to make a purchase.

Our payment processor only accepts numbers for this field. Please ensure you are entering numbers and that the code is correct, as listed on the back of the card.

If you're sure you're entering the right card number, but you’re seeing a notification it looks invalid, or the pay button isn't showing up, there may be a caching issue. Please clear your cache and try again.

To protect your security and privacy, a bank does not always share with TeacherDada why a payment method was declined. Some of the most common reasons for bank declines include insufficient funds, card purchase limitations, card security policies, among other issues. Because TeacherDada does not have direct insight into the reason for the decline, you will need to contact your bank or financial institution to solve the payment issue.

  • If you have forgotten your password, you can reset it by clicking Forgot Password? Recover it on the login screen
  • Type in the email address you used to sign up to TeacherDada to receive an email with instructions to reset your password.
  • If you don't receive any emails, please ensure you entered the correct email address, and double check your spam, junk and social folders.
  • If you are already signed in, you can also choose a new password by visiting Profile > Account Settings > Account Security on a computer. To change it, you will first have to confirm your current password.
Edit your Profile details:
  • Edit your username
  • Add/Edit your Biography
  • Upload a new picture
  • Link/Unlink your Facebook/Twitter/LinkedIn details
Make sure you click Update to update your changes.

Blogs

Teacherdada gives you access to a free PDF download of NCERT Solutions for Class 10 Science Chapter 3 Metals and Non-metals solved by Expert Teachers as per NCERT Book guidelines.

CBSE NCERT Syllabus for Class 11 Geography of the academic year 2019-2020

Teacherdada gives you access to a free PDF download of NCERT Solutions for Class 10 Science Chapter 14 Sources of Energy solved by Expert Teachers as per NCERT Book guidelines.